Booking Help

Online Booking Help

• What payment methods do you accept for an online booking?
• I have received an error message when making a booking?
• What if I'm running late for my time slot?
• Why am I booking into a time slot?
• I'm unsure if my booking has been successful - what do I do?
• I may have two bookings, what do I do?

Tickets & Confirmations

• Does my carer ticket cover all attractions in my combination ticket?
• Do I have to pay for an under 2 ticket?
• I haven't received my email confirmation, what should I do?

Amending a Booking

• I would like to cancel my booking
• I would like to change the date/time of my booking?
• Can I make a provisional booking?